Signature Platters

Signature Platters Terms & Conditions

Acceptance of terms

This page (together with the documents referred to on it) tells you the Terms & Conditions on which you may make use of the signatureplatters.co.uk website (the "Site"), whether as a guest or registered user, and the terms applicable to the sale of goods or services through the Site.

We may update these Terms & Conditions from time to time and will notify such changes to you by uploading them on the Site. You should review the Terms & Conditions periodically for changes.

By using the Site you agree to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions then please refrain from using the Site.

Each platter is painted to order and will take approximately 2-3 weeks. If you have a deadline please call the studio prior to placing an order to confirm we can achieve your time frames.

Payment can be made by any of the methods specified in the Payment section of this site and payment will be debited and cleared from your account as indicated. You will be redirected to Paypal for payment.

All platters are sent via courier and require a signature upon delivery – Please ensure that you provide a delivery address where someone is available to receive the parcel as failure to do so will result in the parcel being resent incurring a second courier charge. We will notify you before despatch of the delivery date.

At this time we are only able to deliver within the UK.

Each item is individually glazed and painted by the artist, and the nature of the hand painted ceramic process means there may be minor colour and design variations on each item. Minor imperfections can be characteristic of the process and add to the unique, hand crafted feel of the product.

Please also be aware that colour may vary due to the accuracy of your monitor.

Personalised items may not be returned unless broken or faulty. In the case of items arriving broken, we must be notified within 5 days and items returned in their original packaging.

Signatureplatters.co.uk cannot take responsibility for personalised details being given incorrectly - please ensure you type your details correctly.

To the extent permitted by the law, Signatureplatters.co.uk shall not be liable for direct, indirect or consequential loss or damage arising out of the services or any products sold from or referred to on this site. Neither you nor us will be liable for any delay or failure to perform our respective obligations under this contract due to any cause beyond our reasonable control including without limitation any act of God, war, national emergency, civil commotion, failure, flood, lightning, fire, explosion, epidemic, strike, lock out, trade dispute, traffic accident, traffic congestion, any act or omission of any government or regulatory authority.

Whilst we will make every effort to fulfil all orders, we regret that due to the fluctuations in supply inherent in the products we stock, we may from time to time be unable to supply the said goods. In such cases we will notify you by e-mail as soon as possible. We accept no responsibility for the web sites or other information, practices or products of other parties linked to this web site.

We reserve the right to change, modify, substitute or remove without notice any information on this site from time to time. Prices, goods and availability of goods are subject to change at any time.

Privacy Policy 

We at Signatureplatters.co.uk have a firm and absolute policy to assure your privacy. We only use information about you for valid internal business purposes. We will not divulge any information about you to any third parties.

Who we are

In this privacy policy references to "we", "us" and "our" are to signatureplatters.co.uk

 References to "our Website" or "the Website" are to www.signatureplatters.co.uk

What information we collect and how

The information we collect via the Website may include:

Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.

In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.

Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.

Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

The information we collect via the Studio may include:

Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.

In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.

Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service).

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as delivery processing, processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Uses made of the information

We use information held about you in the following ways:

To send you our newsletters from time to time.

To ensure that content from our site is presented in the most effective manner for you and for your computer.

To provide you with information, products or services that you request from us which we feel may interest you.

To carry out our obligations arising from any contracts entered into between you and us.

To allow you to participate in interactive features of our service, when you choose to do so.

To notify you about changes to our service.

By continuing to use the services provided by signatureplatters.co.uk you acknowledge our updated privacy policy.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by our newsletter.

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address:

Privacy
Dish Ceramics Studio

34 Church St

Reigate

Surrey

RH2 0AJ

 

This privacy policy only covers this website and the studio. Any other websites/businesses which may be linked to by our website/studio are subject to their own policy, which may differ from ours.

This does not affect your statutory rights as a consumer.

Signatureplatters.co.uk is owned and operated by Malabar Limited. Malabar Limited is a company registered in England and Wales (registration no. 3871325) and the registered office address is Lanmor House, 370/386 High Road, Wembley, Middlesex, HA9 6AX, UK

All products, where relevant, are inclusive of VAT. Our VAT Registered Number is 793 6997 47.

Please note: All designs and images are copyright of Signatureplatters.co.uk and therefore may not be used or copied, in whole or part, in any way without prior permission from the owners.